You see the message ‘Verification pending’ or ‘Withdrawal restricted’ on your account screen. The most common reason is that your identity documents have not been fully approved.

KYC Verification Not Clearing

Your profile shows a ‘Verification’ status that has not changed for days, or you receive an email that a document was rejected.

Likely causes:

Blurry or low-resolution photo
Wrong document type (e.g., a passport instead of a driving licence)
Name on document does not match your account name
Expired ID card or passport
Poor lighting or shadows covering important details

What to do:

Log into your account and open the verification section.
Check the list of accepted document types that the site requires.
Take a new photo in good, natural light with no glare.
Make sure all four corners of the document are visible.
Choose the correct file format that is requested (JPEG or PNG).
Submit your document again after improving the image.
Check that your given name is written exactly as on the document.
If rejected again, use a different type of accepted ID.
Wait for the review time described on the site.
Contact support if your documents are rejected again after following these steps.

Login Access Denied

You enter your password but see ‘Login failed’ or ‘Account locked’ on the screen.

Likely causes:

Forgotten or mistyped password
Too many failed login attempts
Account temporarily locked for security
Browser cache storing an old session
Using incorrect email or username

What to do:

Check that Caps Lock is off and try again.
Use the ‘Forgot Password’ link to reset your password.
Wait at least thirty minutes before the next attempt.
Clear your browser cache and cookies.
Try a different browser or device.
Ensure you are using the correct email address you registered with.
Check if your account is verified; unverified accounts may be locked.
Close other tabs that might have outdated sessions.
Update your browser to the latest version.
Contact support if the account remains locked after the waiting period.

Welcome Bonus Missing

You made a deposit but the bonus amount or free spins do not appear in your account.

Likely causes:

You did not opt in to the promotion before depositing
No promo code was entered during the deposit
Deposit amount is below the minimum for the offer
Game chosen is excluded from the bonus
The 30bet bonus offer is no longer active

What to do:

Log into your account and go to the promotions page.
Read the terms of the 30bet bonus you wanted to claim.
Check if a promo code was required and which one.
Ensure your deposit amount meets the minimum specified.
See which games are eligible and avoid excluded ones.
Make another deposit with the correct code if needed.
Wait up to the time stated for the bonus to credit automatically.
Verify that you did not already claim a similar offer before.
Contact support if you followed all steps and still no bonus.

Deposit Not Showing

Your bank shows a debit, but the casino balance has not increased.

Likely causes:

Payment method has a processing delay
You entered incorrect payment details
Account verification is incomplete
System glitch or maintenance
Deposit limit reached for the day

What to do:

First, allow the usual processing time – deposits to https://30bet-uk.net/ normally take some time.
Check the transaction history in your casino account.
Refresh your browser and check the balance again.
Ensure your account is fully verified with all documents approved.
Contact your bank to confirm the transaction went through.
Wait for the timeframe mentioned for your payment method.
Try a different payment method if possible.
Clear your cache and log in again.
Check that you did not exceed the daily deposit limit.
Contact support if the deposit is still missing after two hours.

Quick Reference

This table summarises each problem with its usual cause and the first check you should make.

Problem	Usual Cause	First Check
Identity verification stuck	Poor document quality or mismatch	Retake the photo under good lighting
Login locked after attempts	Forgotten password or account lock	Use the password reset link
Bonus or free spins not credited	Promotion not activated or wrong code	Verify you opted in and entered the code
Deposit missing from balance	Processing delay or failed transaction	Check transaction history on both sides

For identity issues, the first step is always to submit a clear, well-lit document that matches your account details. For login problems, using the password reset usually resolves the issue quickly. When a bonus is missing, double-check that you selected the correct promotion and entered any required code. For missing deposits, waiting for the standard processing time and then consulting your bank is the safest approach. If none of these steps work, contacting support with your account email and recent transaction reference helps them find the problem faster. Each issue has a simple first check that can save time before escalating.

Keep your account details up to date and always verify your identity before requesting a withdrawal to avoid delays.